Delivery charges

UK First Class – as per Post Offices charges

UK Special Delivery - as per Post Office charges

 

We can send your order using Royal Mail's Special Delivery service which is guaranteed to get to you the next working day (subject to stock availability) - Please note that Royal Mail requires a signature for Special Delivery packages, so someone needs to be available to sign for it at the delivery address.

Special Delivery exceptions:

 

Orders placed after 4:30pm - will arrive the second working day.

Orders placed on a Friday - are guaranteed for Monday but maybe delivered on Saturday.

Orders placed on a Saturday, Sunday or a Bank Holiday - will arrive the second working day.

There are no deliveries on a Bank Holiday.

 

We normally aim to despatch your order on the same day if in stock – If we need to order in an item for you, it may take up to ten days for delivery.

 

Please note that at busy times, it may take us a little longer to despatch items to you.

We will send your order by First Class Royal Mail and it will generally be delivered with your normal post - Please let us know if you would like your order to be sent to an alternative delivery address.

 

These orders must be placed by 4:30pm, Monday-Friday, to guarantee next working day delivery.

Returns

 

The Close Essentials Guarantee

We are pleased to offer a 100% guarantee here at Close Essentials. If you are dissatisfied in any way with the products you have bought, we will exchange them or provide a refund within 21 days of receipt. The goods should be returned unworn, with the packaging and labels intact and all garments should be in a proper resalable condition.

 

Please note we are unable to offer a refund or exchange on the following products for hygiene reasons.

Briefs / Thongs

self adhesive bras

Silicone pads and nipple covers.

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